Scotia Bank 185 St Paul St, St Catharines, ON L2R 3M5.
Showing posts with label st catharines ontario canada. Show all posts
Showing posts with label st catharines ontario canada. Show all posts
Sunday, January 23, 2011
view from 196 st paul street coffee culture of the Scotia Bank 185 St Paul St , James Street, St Catharines Ontario Canada
Saturday, January 22, 2011
Stella's Owner - Hector Dedivitis
Stella's Owner - Hector Dedivitis
Bless your heart and your business for your kindness to the needy Community in St Catharines Ontario Canada. I hope next year that local businesses will help by pitching in and making this yearly event special.
Tuesday, February 2, 2010
Monday - CHANGE IS GOOD! - Real Bergevin - 23 Steps to an Effective Call Center - Nucomm International -St Catharines Ontario
Change is good
This was drummed into my head when I worked at the call center (NUCOMM) years ago.
Real Bergevin was always telling us to love what we do, sell it to ourselves first and that CHANGE is GOOD.
We had to keep that philosophy because our client Rogers Cable was constantly changing products, promos and guidelines.
It was a nightmare at times, when customers would call us and we didn't have the foggiest clue what they were talking about.
My idea was to create an intranet for employees.
They made it.
We used it.
The employees, employer and client were happy.
So... remember that CHANGE IS GOOD!
I recommend you read his book, it will help you achieve a high level of success in any type of business.
23 Steps to an Effective Call Center: A Complete Model of Call Center Operations to Assist Businesses in Reaching Their Goals (2nd Edition)
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