Email Contact Jason Murphy@sitel with questions and ideas for software.
Customer Service Database - What Technology does your company use?
Do the Screens change too slowly?
Is the Saving Screens option slow?
Is there a confirmation that it has been saved?
Is there a drop down box on items, and an option
to type the first letter to popup choices.
Make CSR Feed back forms (their ideas to improve the program)
Ask CSR's what tools they would like included in the program.
Find a Program that isn't closed to being upgraded.
Types of Software Required for:
Human Resources
Personality Profiles (Hiring Tests)
Desktop Publishing
Flyers
Newsletters
Internal communication for employees
Group motivation
Education/empowerment
Training modules
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